Frequently Asked Questions

An AI-powered lead conversion and member retention system for independent gyms and fitness studios. It responds to new leads instantly, qualifies them, books trials, sends reminders, recovers no-shows, and follows up on old leads and former members — so fewer people fall through the cracks.

No. A chatbot answers questions on your website. Zentro manages the full lead lifecycle across SMS and other channels — response, qualification, booking, reminders, recovery, and reactivation — coordinated as one system, not a single isolated widget.

No, and we won't pretend otherwise. Results depend on your lead volume, offer quality, staff performance, pricing, follow-up, and sales process. Zentro improves how consistently your leads are handled — it doesn't replace having a real offer and a team that can close memberships.

Timelines depend on plan and how quickly we receive your intake information (business details, offers, policies, calendar access). Most gyms are live within a few weeks of a completed intake form.

No. Zentro handles the immediate and repetitive communication — especially after hours and during busy periods — so your staff can focus on the personal conversations that actually close memberships.

Zentro says so honestly and hands off to your team rather than guessing or making something up. You control exactly what situations trigger a human handoff during setup.

Every workflow stops immediately when a contact opts out, unsubscribes, requests a human, or is marked ineligible. See our SMS Terms and Consent and Acceptable Use Policy for details.

Each plan has a published allowance of active leads and conversations, staff users, locations, and calendars — see the Pricing page for exact numbers. Usage beyond your plan's allowance is either billed as a flat-rate add-on or discussed with you first; we never bill a surprise charge.

Contract terms are covered in our Terms of Service. Implementation fees become nonrefundable once setup work begins, since that reflects real work completed on your account.

You can upgrade at any time, or add specific capacity (an extra location, calendar, or block of contacts) as a flat-rate add-on. We'll notify you before adding any significant new usage charge.